Delivery & Returns
Xmas and new year opening
Last shipping before Xmas is Tuesday 22nd Dec (order before 1pm)

WAREHOUSE 
Wed 23rd Dec - CLOSED
Thu 24th - 28th Dec - CLOSED
29th - 30th Dec - OPEN
31th Dec to 3rd Jan - CLOSED

HELPDESK
Email coverage will be available throughout the holidays, we will call you back if it is urgent and cannot wait until the new year.  Admin@thebirthpartnership.co.uk

Pool hire return collections - please email us. All collection requests during the holiday period will have collection arranged for Monday 4th Jan.
Order shipping - please see warehouse opening times above
Telephone support - please message only during this period. Staff on call will call you back if it cannot wait till end of the holidays. Information If you hire your birthing pool from your local partner they will deliver your birthing pool to you on an agreed date around 36 weeks. Ordering through the web site. Delivery to the UK mainland is free as standard for weekday deliveries and includes the return shipping after your hire period. We can offer Saturday delivery which will incur a surcharge of £26. 
Carriers

We ship via a variety of 3rd party couriers including DPD and collect via UPS and as such we have no control over when they 
will deliver the goods. 

All deliveries must be signed for, therefore you will need to ensure someone is available to accept the delivery. 

If you are at work during the day we can ship it to your work address - just add it as the delivery address
when you enter your details.

If a mobile number is provided and the courier offers the service, text messages will be sent to
update you about your parcel. 

The Birth Partnership cannot be held responsible for failed deliveries.

The contents of your order and your delivery postcode will determine which delivery services you will be offered. 
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Please ensure you keep the receipt enclosed with your order in case of any problems.


The refund policy?

Should you cancel before your pool is dispatched then Yes. We refund in full, with no admin charges

If your pool is dispatched - You will need to notify us and REFUSE your delivery when it arrives. When the pool comes back into us we will raise the refund minus the £25 courier charges

If you take delivery of your pool -  Your hire has begun. No refund is available

We of course cannot guarantee you can use the pool that will be up to your trust and your midwives. It is out of our hands. Please consider this when ordering. You do not need a pool to birth at home.



Force Majeure

The Birth Partnership birth pool hire shall have no liability to you for any failure to deliver goods you
have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused
by any event or circumstance beyond its reasonable control.
 
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence 
and The Birth Partnership shall not be liable for any losses, costs, damages or expenses incurred by the customer
or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. 
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Returning Your Hired Products

Our hire pools are shipped in a heavy duty shipping container that is used for returning your pool. 
The returns label and two cable ties will be found inside

The returns process is just as simple - give us a call once you've finished with your pool and we will have it collected from your home 
(someone will need to be available to answer the door from 7am-7pm on the day agreed),

Collection carrier will vary as to location but we usually use UPS. The pool will need to be ready to go before the courier arrives. 

The birth pool and any returnable items must be used as specified & returned to us in a clean, dry condition.
 A cleaning charge (£25) will be applied if the kit is returned to us in need of basic cleaning eg wet or bloodied. 
The use and care of this hire kit is your responsibility. 
The Birth Partnership take no responsibility for damage caused by misuse. 

All damages & losses are chargeable at full R.R.P.