Delivery & Returns



We will deliver your pool hire around 36 weeks. You will receive a booking conformation within 1 working day after your order is placed.
Please note Mondays are extremely busy so the weekend's bookings are put onto the system after the pools that are already booked for dispatch have been shipped.
If the specified delivery date is not convenient simply reply to the confirmation email with a suitable date and we will adjust this for you.

Delivery to UK mainland is standard for weekday deliveries and includes the return shipping after your hire period ends.

We only hire to UK mainland - we do not offer hires to Ireland / Highlands & Islands - please contact us to see if we can help a different way.

Standard delivery is next working day from dispatch.

We do not dispatch pools on a Friday unless you select Saturday delivery.

Saturday delivery will incur a surcharge of £26.


We ship via a variety of 3rd party couriers including DPD and UPS and as such we have no control over when they will deliver the goods.

All deliveries must be signed for, therefore you will need to ensure someone is available to accept the delivery.

If you are at work during the day we can ship to your work address - just add it as the delivery address when you enter your details.

If a mobile number is provided and the courier offers the service, text messages will be sent to update you about your parcel.

The Birth Partnership cannot be held responsible for failed deliveries.

The contents of your order and your delivery postcode will determine which delivery service you will be offered.

We do not deliver to P. O. boxes or shipping agent addresses.

Please ensure you keep the receipt enclosed with your order in case of any problems.

Force Majeure

The Birth Partnership birth pool hire shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered
that is caused by any event or circumstance beyond its reasonable control.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and The Birth Partnership shall not be liable for any losses,
costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Returning Your Hired Products

The returns process is just as simple - our pools are shipped in a heavy duty shipping container that is used for returning your pool.

We ask you to arrange return of your birth pool within 48 hours of baby's arrival for hygiene reasons.

We use UPS for our birth pool returns. Your hire kit will be sent out with a UPS returns label. This must be kept safe. 
You can either take the crate to a UPS drop-off point or book a collection through
the UPS website.


We are unable to offer a time for collections. Failed collections may incur a £10 charge.

The birth pool and any returnable items must be used as specified & returned to us in a clean, dry condition.
A cleaning charge (£25) will be applied if the kit is returned to us in need of basic cleaning (eg wet or bloody).
The use and care of this hire kit is your responsibility.
The Birth Partnership take no responsibility for damage caused by misuse.

TENS are returned to us via Royal Mail - simply pop the hire kit in the supplied envelope with the pre-paid 
returns label and take to the Post Office. Keep your drop-off receipt until you receive a confirmation that we 
have received the TENS hire kit.  

All damages & losses are chargeable at full R.R.P.